Faq
Order Processing
How long does order processing take?
Orders are typically processed within 1-2 business days. During peak seasons, processing may take slightly longer.
Can I modify or cancel my order after placement?
You may request order modifications or cancellations within 1 hour of placement by contacting our support team at [email protected]. We cannot guarantee changes after this period as orders enter our fulfillment system quickly.
Shipping & Delivery
What shipping options are available?
We offer standard (3-7 business days) and express shipping (1-3 business days). Shipping costs and estimated delivery times are calculated at checkout based on your location.
Do you ship internationally?
Yes, we ship to most countries worldwide. International delivery times vary by destination and may be subject to customs clearance.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Return shipping is the customer's responsibility unless the item is defective or incorrect.
How do I initiate a return?
Please email [email protected] with your order number and return request. We'll provide return instructions and a prepaid return label if applicable.
Product Information
How do I determine my size?
Each product page includes detailed size charts with measurements. For personalized sizing advice, please contact our support team with your measurements and the specific item you're considering.
Are your products true to the website images?
We make every effort to accurately represent our products through photography and descriptions. However, slight variations may occur due to monitor settings and lighting conditions during photography.
Payment & Security
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are securely processed through our PCI-compliant payment gateway.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all transactions. We never store complete payment information on our servers.
Contact & Support
How can I contact customer service?
For any inquiries, please email [email protected]. Our team typically responds within 24 hours during business days.
Do you offer styling advice?
Absolutely! Our fashion experts can provide styling recommendations for any occasion. Simply email [email protected] with details about your event and preferences.